Shipping and returns

Shipping

Germany

5 €
Free shipping for purchases over 55 €

Europe (EU)

10 €
Free shipping for purchases over 55 €

Europe (non-EU)

15 €
Free shipping for purchases over 55 €

Rest of world

20 €
Free shipping for purchases over 55 €

We usually ship within one business day. In Germany, DHL usually delivers within 1–2 business days. Delivery to other countries may take longer, depending on the country and region. We use DHL as carrier.

International Shipments

We handle VAT and customs for our customers across the EU, UK, and Norway to ensure a smooth shopping experience.

EU

  • Prices include the applicable VAT.
  • No additional VAT or customs fees apply upon delivery.

Norway

  • Prices include Norwegian VAT.
  • No additional VAT or customs fees apply upon delivery.

UK

  • Orders up to £135: Prices include UK VAT. No additional VAT or customs fees apply.
  • Orders over £135: UK VAT and customs fees may apply and must be paid by the customer upon delivery.

Other countries

  • Additional VAT, import taxes, or customs fees may apply upon delivery.
  • These charges are not included in the price and must be paid by the recipient.

Returns

You can withdraw from your order within 14 days without giving any reason. The period starts when you receive the goods – for several partial deliveries, with the last one. A short, unequivocal message is enough, for example by email to info@less.de or via the “Vertrag widerrufen” (withdraw from contract) button in the footer. Full details are in our information on the right of withdrawal.

Our skincare products are sealed for hygiene reasons. Once the seal has been broken, the right of withdrawal expires (Section 312g(2) No. 3 BGB) and we cannot refund the product.

You may examine unsealed items as you would in a shop. We may claim compensation for any loss in value resulting from handling beyond that.

Send the goods within 14 days of your withdrawal to:

Less GmbH, Gerhofstr. 38, 20354 Hamburg, Germany

You bear the cost of returning the goods. We recommend a tracked shipping service.

Once your return has arrived, we will refund all payments including the standard delivery costs – usually within a few working days, using the payment method used for the order.

If an item arrives damaged, please contact us – you will receive a replacement. A photo helps us report it to the shipping provider.