Refund policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, took possession of the goods. If you ordered several goods in one order and they are delivered separately, the period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, took possession of the last good. For a contract for the regular delivery of goods over a fixed period, the period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, took possession of the first good.

To exercise your right of withdrawal, you must inform us (Less GmbH, Hopfenstr. 32, 20359 Hamburg, Germany, telephone: +49 40 97073954, email: info@less.de) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online at https://less.de/en/pages/widerruf-formular (the “Vertrag widerrufen” button in the footer of our shop). If you use this online function, we will send you an acknowledgement of receipt on a durable medium (e.g. by email) without undue delay, containing information on the content of the withdrawal declaration and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us, at: Less GmbH, Gerhofstr. 38, 20354 Hamburg, Germany. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal

There is no right of withdrawal for contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been broken after delivery.

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Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Less GmbH, Hopfenstr. 32, 20359 Hamburg, Germany, email: info@less.de

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)

Ordered on (*) / received on (*): ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Signature of consumer(s) (only if this form is notified on paper): ____________________

Date: ____________________

(*) Delete as appropriate.