Frequently Asked Questions

Less Face Oil

Where is the Less Face Oil developed and manufactured?

The Less Face Oil was developed in Germany and is also manufactured here. From Germany, it is then shipped directly to our customers in over 40 countries.

What is the Less Face Oil's shelf life?

The Less Face Oil is so pure and fresh that instead of the usual open-cream-jar symbol (which indicates skincare products with an extended shelf life), it has a best-before-date. The shelf life is approximately 10 months from receipt. Unlike industrial ski care brands that produce at long intervals, we produce a new and fresh batch of Less Face Oils every 4–6 weeks.

How long does a bottle of Less Face Oil last?

A Less Face Oil contains about 600 drops of concentrated skincare essence. Depending on individual needs, 5–10 drops per application are sufficient. When applied daily, this translates to 2 to 4 months of usage.

Is the Less Face Oil vegan and cruelty-free?

Yes.

Can I order a product sample of the Less Face Oil?

Samples must be produced in large quantities. That is why they are almost exclusively used for heavily preserved products such as creams, shampoo, or perfume. Since we do not use preservatives, we do not offer sample of our Less Face Oils. Although this limits the possibility of introducing our products to a wider circle of people, it guarantees our customers a highly effective and at the same time uniquely skin-friendly skincare product.

Why do the Less Face Oils not contain the water, like creams or lotions?

Creams and lotions are made of water and fats (in high-quality products, the fats are pure plant oils). However, water and fats do not blend, which is why emulsifiers must be added. Any product that contains water will also germinate within a few weeks, that is why preservatives are also added. Further common additives are fragrances, such as perfume and essential oils, and texturisers to make the products smell better and prevent them from yellowing. All these additives are dermatologically problematic. To create a skincare product that is truly free of additives (even the hidden ones) and thus truly effective, the water should not be contained in the product but rather added at the time of application. At Less, you will thus only pay for active ingredients and not for additives or water.

Are Less Face Oils pregnancy safe?

Yes, Less Face Oils are safe to use during pregnancy. These oils are carefully formulated without any additives, including retinol and essential oils, which are often considered unsafe during pregnancy. Instead, the Less Face Oils are crafted solely from pure virgin plant oils.

Will my skin undergo a transition phase when I switch to Less?

It is perfectly normal for the skin to react to changes in your skincare routine. This is especially the case if the skin was previously cared for differently over a longer period of time.

I am unsure what skin type I am. Which Less Face Oil should I use?

If you are unsure of your skin type, start with the Less Face Oil Light. This is a lighter product and is suitable for all skin types. The Less Face Oil Plus is extra rich and was formulated especially for very dry and damaged skin. In skin care, it is typically recommended to begin with a lighter product and then upgrade to a richer product if needed.

My skin is dry, and the Less Face Oil is not absorbed. What can I do?

If the skin is dry and the oil remains on it, then it means that your Less Face Oil is not absorbed into the skin. If oil remains on the skin, then this can affect the excretory function and air exchange of the skin. The result can be blackheads and dry skin because sebum and heat build up.
It is important that your Less Face Oil is always well absorbed into the skin and not left on top of the skin. A good indicator is that the oil should be fully absorbed 30 minutes after application.

With that in mind, three tips:

Moisturize the skin well before application.
The skin is like a sponge - water will bead up on it when it is dry. Before applying the Face Oil, therefore, moisten the skin well with warm water so that it is receptive. Ideal is, for example, the application during a shower, when the warm water and the water vapor have soaked the skin well. If not in the shower, then you can prepare the skin with a wet, warm washcloth. To use, put a few drops of Face Oil in wet hands and massage into wet face. Feel free to "massage" with even more water - you don't have to worry about washing the oil off here, it's very productive. The important thing is the moisture and the more the better.

Experiment with the amount you apply.
Unlike moisture, "the more the better" doesn't necessarily apply to skincare. It is often underestimated how productive the Face Oil is. If more product is then applied than the skin can process, oil will also remain on the skin. So first reduce the application amount and then gradually increase it.

Switch to a lighter skincare regimen (if you are using the Less Face Oil Plus).
Less Face Oil Plus is a very rich skincare product designed specifically for very dry and chapped skin. However, it may be too rich for your skin type. In this case, the above-mentioned "occlusion effect" can also occur, as your skin cannot absorb the rich care at all. You may want to try Less Face Oil Light in the future.

What do you suggest for sunscreen?

We advise against skincare products with integrated SPF. Skincare should penetrate the skin, while sun protection should not. The attempt to combine these two opposites in one product is dermatologically unsound. Extra sun protection is only necessary during specific phases and should be applied only during that time. For this, we recommend a mineral sunscreen. Always apply skincare first, then sun protection. However, the best sun protection is natural sun protection: avoiding intense midday sun and seeking shade using sunglasses, a hat, or an umbrella.

Less Subscription

How do I access my subscription account?

You can access your subscription account in two ways:

Via direct link

Shortly before each scheduled delivery, you will automatically receive a reminder email from us. This email includes a direct link that takes you straight to your subscription account—no login required.

Via your customer account

You can also access your subscription account at any time through your regular customer account at

https://account.less.de

In your subscription account, you can adjust the shipping date of your next delivery, change the delivery frequency, switch your Face Oil variant, or add additional Less products to an upcoming delivery.

How do I change the shipping date of my next delivery?

You can move your next subscription delivery forward or postpone it at any time. Simply go to your subscription account and click Update under Next order to select a new date.

How do I adjust the delivery frequency?

You can change the delivery frequency of your subscription at any time. Go to your subscription account and click Update under Delivery frequency.

Can I swap my subscription product?

Yes. You can easily change your subscribed Less product. Go to your subscription account and click Swap product or Edit quantity.

Can I add Less products to a single delivery only?

Yes. You can add additional Less products to an upcoming delivery on a one-time basis, such as the Less Cleansing Clay or accessories. To do so, go to your subscription account, click Add products, and select the item you’d like to include.

What is the minimum number of subscription deliveries?

The minimum number of subscription deliveries is two. This means you can cancel your subscription after you have received your second delivery.

How do I cancel my subscription?

To cancel your subscription, go to your subscription account and click Cancel. Please note that this option becomes available only after the minimum of two subscription deliveries has been fulfilled.

How do I update my payment information?

If you need to update your payment details, go to your subscription account and click Update under Payment details.

How do I update my shipping address?

You can update your shipping address at any time. Simply go to your subscription account and click Update under Shipping address. The new address will automatically be used for all future deliveries.

Less Cleansing Clay

How long does the Less Cleansing Clay last?

When stored in a dry place, the Less Cleansing Clay has an unlimited shelf life.

Can I use the Less Cleansing Clay every day?

Healthy skin functions as an effective protective barrier. To remove everyday residue—primarily fine dust, sebum, and sweat—the cleansing power of warm water is usually sufficient. The Less Cleansing Clay provides a deep, pore-cleansing treatment and is therefore only needed every 2 to 7 days, depending on your skin type.

How should I remove makeup?

Makeup is best removed using a pure plant oil. Apricot kernel oil is particularly well suited, as it gently dissolves even waterproof makeup. Simply moisten a cotton pad with lukewarm water, add a few drops of oil, and gently wipe away the makeup using soft, sweeping motions.

Will my skin go through an adjustment phase?

Based on our experience, there is no adjustment phase when switching to cleansing with the Less Cleansing Clay.

Is the Less Cleansing Clay suitable for all skin types?

Yes. The Less Cleansing Clay deeply cleanses the pores while protecting the skin’s sensitive barrier, making it suitable for all skin types. Dry skin can recover without being repeatedly stripped, allowing the skin barrier to strengthen over time. Oily skin is gently rebalanced, helping to reduce impurities effectively.

If you have any further questions or would like to make changes to your Less subscription, feel free to email us at info@less.de.